Numbers that Drive Growth. with Teams that can Deliver.
Practical support for your Dental practice
Practice performance & financial clarity
Understand what your numbers mean—and where to focus next. Customized dashboards, KPI reviews, profit-and-loss analysis, and ROI calculations connect financial performance to everyday operations. Identify trends, evaluate spending priorities, and build a consistent rhythm for reviewing progress.
First-time ownership & due diligence
Get a clearer picture of the practice you’re considering before you buy. Review operational performance, team structure, and existing workflows; identify questions to investigate; and plan for the transition. After the purchase, establish responsibilities and practical systems that help you lead with confidence.
Policies, SOPs & everyday workflows
Turn unwritten expectations into clear, repeatable processes. Support includes documenting responsibilities, creating policies and standard operating procedures, and developing training resources your team can actually use. Bring consistency to daily work and reduce reliance on unwritten knowledge.
HR systems & team support
Build more thoughtful processes across the employee experience—from hiring and onboarding to performance conversations, retention, and employee departures. With SHRM-CP certification and more than 10 years of HR and operations experience, I help owners create clearer expectations and navigate complex people concerns.
Front desk training & development
Great customer service skills are a strong starting point. My training content helps promising team members learn the business side of dentistry and the role-specific knowledge they need to thrive. Give new hires a more structured introduction and existing team members a clearer foundation for growth.
Small-group growth & leadership support
Prepare your systems for the next stage of growth. Identify gaps across locations, establish more consistent workflows, support practice managers, and prioritize improvements. Draw on experience in multi-location operations, acquisitions, and practice integration to decide what needs attention first.
Not sure where to start? A consultation is an opportunity to discuss your goals, current challenges, and where support would be most useful.
Meet Andrea Hardter, SHRM-CP
Practical guidance for the business side of dentistry
I help dental practice owners understand their numbers, build stronger teams, and create systems that make running a practice more manageable.
My experience spans dental practice management, human resources, business development, and chief operating officer roles. I’ve managed the day-to-day demands of an individual office, led operations across multiple locations, and supported practice acquisitions and transitions. That range helps me connect the bigger business picture with what actually happens at the front desk, in team meetings, and throughout the workday.
Through Dental Metrics Maven, I bring that experience to first-time owners, established practices, and small dental groups. I help owners evaluate practice performance during due diligence, establish workflows after a purchase, and prioritize improvements as they grow. My work includes customized dashboards, financial performance analysis, policies, and standard operating procedures that give teams clearer direction.
As a SHRM Certified Professional with more than 10 years of HR and operations experience, I also help practices strengthen hiring, onboarding, performance management, and employee retention—and navigate difficult employee situations. I hold a Juris Doctor from Suffolk University Law School.
I’ve also developed training content to help people with strong customer service skills learn the business of dentistry and build confidence in front desk roles.
My approach is practical: understand what the numbers are telling us, identify where processes or people need support, and create clear next steps that fit your practice.
Outside of work, I call beautiful Vermont home, where I live with my wonderful husband and our two beloved pugs.